Refund policy

1. Cancellation Period and Returns

In accordance with Articles L221-18 et seq. of the Consumer Code, the customer has 14 calendar days from the date of receipt of the order to exercise the right of withdrawal.

2. Return Eligibility Requirements

To be accepted, all returns must meet the following conditions:

Product is brand-new and unused
In its original, unopened packaging
Includes labels and a full set of accessories
Accompanied by proof of purchase

Any product that does not meet these conditions may:

be rejected, or
be subject to a discount

3. Return Procedure (After Shipping)

All requests must be submitted through your customer account, available here: https://account.parapente-proshop.com

After approval, the products must be sent to:
24 avenue de la plage, 74400 Chamonix, France

⚠️ Return shipping costs are the customer's responsibility.

4. Restocking fees

Accepted returns are subject to:

3% of the total amount of the products, including tax
Minimum: 15 € (including tax)

These fees are deducted from the refund. They are used to cover transaction costs.

5. Order Cancellation (Before shipment):

Refund of Shipping Costs
Application of restocking or transaction fees.

6. Services

In accordance with Article L221-28 of the Consumer Code:

Services already performed (e.g., folding or installing a reserve parachute):

are non-refundable
nor subject to the right of withdrawal

7. Non-Returnable Products

The following are excluded:

Custom or made-to-order products
Special Orders (size/color not listed on stock)
Items on sale or on clearance
Gift Cards

8. Defective Products or Errors

The customer must check the order upon receipt.

If you encounter a problem (defect, damage, error):

👉 Contactcustomer service as soon as possible so that an appropriate solution can be found

9. Shipments Outside the European Union

Orders outside the EU may be subject to:

customs duties
import taxes

These fees are the customer's responsibility.

If payment is refused, resulting in the package being returned:

The customer shall be liable for:

round-trip shipping costs
any customs duties that we may be charged.

These amounts will be deducted from the refund.

10. Refunds

After receiving and inspecting the product:

Notice of Acceptance or Rejection

If accepted:

Refund via the original payment method
Within 10 business days

⚠️ Bank processing times may vary.

11. Exchanges

12. Liability

The customer is responsible for:

return transportation
of thepackaging

No refund may be claimed in the event of:

loss
damage during return shipping

13. Anti-Abuse Clause and Use of Equipment

The right of withdrawal allows you to try out a product without using it.

Any actual use makes the customer liable and voids the right to a full refund.

Product Status

The products sold are technical equipment, often related to safety, that must be in brand-new condition to be resold.

Any product that has been:

use under real-world conditions (flight, training slope, ground handling, outdoors)
assembly, folding, installation, or commissioning
signs of wear, dirt, scratches, or damage

will not be considered new

Consequences

Refusal to Return
or a reduction that could result in a complete denial of reimbursement

Safety Equipment

Safety equipment (rescue parachutes, harnesses, helmets, etc.):

are non-returnable if they have been:

installed
folded
used

(for security and traceability purposes)

We reserve the right to:

refuse a return in the event of misuse of the right of withdrawal
refuse any future orders in the event of behavior deemed abusive