Shipping policy

📦 Order Fulfillment and Shipping

Orders are processed and shipped within 24 business hours (Monday through Friday) for all products at stock.

Orders placed on weekends or holidays are processed on the next business day.

🌍 Shipping Costs

Shipping costs are calculated automatically when you place your order based on:

the weight of the package
of the destination
of the total order amount

👉 Important
: In some cases (bulky items, multiple orders, distant destinations), the automatic calculation may be inaccurate.

If an adjustment is needed, we will contact you before shipping. You will then be able to:

accept the new amount
or cancel your order at no charge

🚚 Shipping Options

The standard shipping method is Mondial Relay.

Depending on current promotions, shipping via Colissimo or Chronopost may be free.

For any specific requests (express delivery, specific carrier), please feel free to contact us before placing your order.

⚠️ Monitoring and Accountability

A tracking number will be provided to you as soon as your order is shipped.

Once the package has been handed over to the carrier, the carrier is responsible for delivery.

👉 We recommend that you check the condition of the package upon receipt and file a claim if necessary.

🛡️ Transportation Insurance (optional)

You have the option to purchase insurance that covers loss, theft, or damage to your order.

Price: 42 € (including tax)
Coverage: up to €5,000
Available for Colissimo shipments

To take advantage of this offer, simply request it after your order has been confirmed. A payment link will be sent to you.

📩 Contact

For any special requests (shipping carrier, urgent delivery, insurance, specific destination), please contact us at:
support@parapente-proshop.com