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Terms and conditions of sale

Effective April 1, 2024 – Updated version

1. SELLER'S IDENTITY

SARL Air Sports Chamonix
24 Avenue de la plage
74400 Chamonix Mont-Blanc – France

Email: support@parapente-proshop.com
Website: https://www.parapente-proshop.com

⚠️ Required fields:

  • SIRET: 80222628200019
  • RCS: 802 226 282 Annecy Commercial Register
  • Intra-EU VAT: FR24802226282
  • Share capital: €2,550.00

2. ACCOMMODATIONS

The site is hosted by:

Shopify Inc.
151 O’Connor Street
Ottawa, Ontario K2P 2L8 – Canada
https://www.shopify.com

3. PURPOSE

These Terms and Conditions of Sale govern all sales made on the website.

Every order requires:

  • Full and unconditional acceptance of the Terms and Conditions
  • client's legal capacity

4. PRODUCTS

The key features are described on the website.

⚠️ Images are for illustrative purposes only.
Offers are valid while supplies last.

5. ORDERS

Process:

  1. Product Selection
  2. Confirm Shopping Cart
  3. Payment

The order is final after:

  • full payment
  • confirmation email

The seller may refuse an order in the following cases:

  • dispute
  • fraud
  • anomaly

6. PRICE

  • Prices in euros, including tax
  • Excluding shipping costs
  • Can be modified at any time

7. PAYMENT

Accepted modes:

  • Credit card
  • Wire Transfer

Secure payment via SystemPay.

The seller may:

  • put an order on hold
  • request supporting documents

8. DELIVERY

Estimated delivery time: 2 to 5 business days.

The customer must inspect the package upon receipt.

Any irregularities must be reported:

  • immediately to the carrier
  • within 3 days

9. CUSTOMS (OUTSIDE THE EUROPEAN UNION)

The customer is an importer.

He is responsible for:

  • taxes
  • customs duties

Specific Clause

In the event of a refusal to pay resulting in a return:

The customer shall be liable for:

  • one-way shipping costs
  • return shipping costs
  • €100 (including tax) in administrative fees

10. RIGHT OF WITHDRAWAL

The customer has 14 days to cancel the purchase.

Notification to:
support@parapente-proshop.com

11. RETURN POLICY

The product must be:

  • nine
  • unused
  • complete
  • in its original packaging

12. PRODUCT DEPRECIATION

In accordance with Article L221-23:

Any handling beyond a simple inspection results in a loss in value.

Application

  • New product → full refund
  • Depreciated product → deduction applied

👉 For reference:

  • At least 5% (€15)
  • or more, depending on condition

⚠️ These are not fixed costs but rather an assessment of impairment.

13. USE OF THE PRODUCT (STRONG CLAUSE)

Any products used:

  • in flight
  • on the ground
  • outdoors
  • or assembled / installed

➡️ is considered definitively accepted

and:

  • cannot be returned
  • can no longer be reimbursed

14. ANTI-ABUSE POLICY

The following are considered abuse:

  • Return after actual use
  • product used
  • repeated returns

The seller may:

  • refuse a return
  • apply a discount
  • refuse any future orders

15. SAFETY EQUIPMENT

The following items cannot be returned once they have been handled:

  • parachutes
  • harnesses
  • helmets

16. REFUND

Refund within 14 days at the latest.

The seller may defer payment for up to:

  • Product Receipt
    or
  • proof of shipment

Included:

  • product price
  • Standard Shipping

Not reimbursed:

  • express delivery
  • Back

17. SERVICES

Services Provided:

  • are non-refundable
  • are not retractable

18. STATUTORY WARRANTIES

The customer benefits from:

  • Compliance Warranty (2 years)
  • hidden defects

19. LIABILITY

The seller is not liable in the following cases:

  • misuse
  • negligence
  • improper use

20. DISPUTES & PAYMENTS (ANTI-STRIPE)

The following documents are considered authentic:

  • Terms and Conditions Validation
  • IP
  • payment
  • delivery

Any fraud may result in:

  • order rejection
  • legal action

21. PROOF OF RETURN

The customer must provide:

  • tracking number

No proof → no refund.

22. PERSONAL INFORMATION

GDPR Compliance.

The customer has:

  • right of access
  • correction
  • deletion

You may file a complaint with the CNIL: www.cnil.fr

23. INTELLECTUAL PROPERTY

Unauthorized reproduction prohibited.

24. FORCE MAJEURE

No liability for unforeseeable events.

25. GOVERNING LAW

French law.

26. MEDIATION

Professional Mediation Association
https://www.mediateur-consommation-smp.fr

27. ACCEPTANCE

Placing an order implies acceptance of the Terms and Conditions.

APPENDIX – WITHDRAWAL FORM

À envoyer à :
SARL Air Sports Chamonix
24 Avenue de la plage
74400 Chamonix

Email: support@parapente-proshop.com 

I hereby give notice of my withdrawal:

  • Order No.:
  • Last Name:
  • Address:

Signature: